AVA and Pfizer Animal Health are proud to provide an annual award
to recognise veterinary practices that provide outstanding service
to their clients.

This award acknowledges excellence and encourages veterinary
practices Australia wide to further improve their customer service techniques and overall practice management.



The Process
Practices intending to nominate for the award should apply to the Australian Veterinary Practice Management Association at 3/2404 Logan Road, Eight Mile Plains, QLD 4113. Download an explanatory Award Entry document to assist in preparing your entry

Nominations will be accepted from any practice in Australia provided that the principal veterinarians of the practice are all AVA members. Previous winners of this award are not eligible to reapply for a period of three years, however previously unsuccessful applicants are encouraged to apply again. There will be six award recipients and the selection processes will ensure that at least two of these are mixed practices.

The nomination will be made by the practice concerned and must address the issues and topics presented in the application form. The application consists of two sections - a general practice description and a written submission describing the aspects of customer service that may qualify your practice for the award. Customer service is to be defined in its widest possible sense and should embrace many aspects of modern practice management. Entrants are encouraged to include supporting information and documents that will allow assessment of specific management policies and procedures.

The closing date for applications is 25 August 2006. The winners of the Award will be announced in November 2006.

The Selection Committee
The selection committee will include representatives of the wide diversity of practice types in Australia as well as the veterinary industry.
Practices honoured by this award will receive:

  • A framed certificate for public display
  • A $1000 contribution to practice continuing education
  • One registration fee to the AVA Conference in 2006.
  • One registration fee to the AVA Conference in 2007.
  • A profile of the practice in an issue in the AVJ and AVPMA newsletter

The award is intended not only to recognise outstanding service, but also to raise the awareness of the importance of customer service by highlighting to the profession the very positive ways that veterinary practice management can impact on their practices.

Winning practices are expected to participate in presentations during the AVPMA programme at the 2007 AVA Conference.

Download Award Entry Application form
Download application guidelines document


AVPMA Veterinary award for practice excellence



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